Customized solutions
Configure heads, tables and fixtures to process conditions, providing non-standard custom solutions.
SERVICE · Service & support
Buying a machine
means buying a complete support system
Products sold to 40+ countries and regions worldwide, with a service network covering 30+ countries and regions; from selection and delivery to parts and repair, there is always someone to help.
GLOBAL NETWORK
Global service network
Centered on Dongguan, responding locally through Hong Kong and overseas branches in Southeast and South Asia. The diagram below is an abstract dot matrix and uses no real map material.
40+Countries and regions sold to
30+Countries and regions covered
- Customer Service Center:0769-8581 7316, fax 0769-8163 7070
- Overseas branches handle sales, technical training and after-sales response through local teams
- Parts and manuals are requested by model and supplied by the original manufacturer
Dongguan HQ · Customer Service CenterOverseas branches
CORE SERVICES
Five core services
From on-site engineer selection to post-production parts and repair, service spans the equipment's full lifecycle.
Full-process production service
Followed throughout — from solution confirmation and equipment delivery to production ramp-up.
Official technical support
Original-manufacturer engineers provide technical support on operation, parameters and process issues.
Original parts supply
Key parts supplied by the original manufacturer to ensure long-term stable operation.
Fast repair service
Local service points respond quickly, reducing downtime.
Customer Service Center
Tel 0769-8581 7316
Fax 0769-8163 7070
DOCUMENTATION
Downloads
Technical documents are provided by model; contact support to obtain the relevant version. This site does not offer online file downloads.
MOSS user manual
MLK operation manual
Equipment selection guide
Need other documents?
OVERSEAS BRANCHES
Overseas branches
Local teams handle local sales, technical training and after-sales response.
Hong Kong
MINGLING (HK) International Trading Co., Ltd.
Vietnam · Ho Chi Minh
Ho Chi Minh branch
Vietnam · Hai Phong
Hai Phong branch
Cambodia
Cambodia branch
Myanmar
Myanmar service office
India
India service office
Indonesia
Indonesia service office
Bangladesh
Bangladesh service office
For specific contacts, see Contact the overseas branch contact table on the page.
CERTIFICATIONS
Qualifications & standards
System certifications and qualifications are listed in text; original certificates are available from support on request.
ISO9001 quality system
Certified in 2015.
CE certification
Products meet the relevant CE requirements.
National High-Tech Enterprise
First awarded in 2013, re-awarded in 2016.
China Red Star Design Award
Our industrial sewing machines won this award.
11 related certifications
Plus 2 national software copyrights, 19 invention patents and 47 utility model patents.
Standards participation
9 national standards / 59 industry standards / 5 group standards / 13 enterprise standards.
SUPPORT
Minimize downtime
Equipment faults, part replacement, process tuning — contact the Customer Service Center to open a work order.